02/ Understanding the Problem
Re-designing how users build and associate complex datasets across multiple organizations.
Terraframe is a market leader when it comes to GIS spatial data rendering and building data ecosystems surrounding that data. They are working with the Cambodian and Laotian governments to find a way to track cases of Malaria through compiling information across multiple government organizations.
The team and I got together in order to re-design how those government organizations created and connected hierarchies and the complex data associated with each dataset.
The original hierarchy manager was built to support defining types of data, hierarchies, and the structure of those hierarchies. Within the current system, several challenged began to emerge.
- HIERARCHY COMPLEXITY: The software that Terraframe creates can associate endless datasets and and create overwhelming amounts connections. How can we have access to all of that complexity and yet only show manageable parts?
- MULTIPLE ORGANIZATIONS: Stakeholders in this project come from multiple organizations and the overall goal was to be able to collaborate and view data from multiple organizations. How do we manage the complexities of multiple organizations?
- HOW CAN WE INITIATE USERS: Initially the interface did not have instruction or visual cues as to what you can do. How would this next iteration do that?
I needed to understand the current system, where to give instruction as to how users could accomplish their intended goals and find a way to allow multiple organizations to organize their own data.